Shipping policy

Shipping

• Processing Time: Orders are typically processed within 1–2 business days.
• Delivery Time: Most Canadian addresses receive orders within 3–7 business days after dispatch.
• Free Shipping Threshold: Enjoy free standard shipping when your cart reaches the current minimum shown at checkout.
• Tracking: You'll receive a tracking link by email as soon as your order ships.
• Delivery Areas: We currently ship within Canada and US. For special requests or bulk orders, please reach out to our support team.

Return & Refund Policy

At GreenSnug, we prioritize the safety, hygiene, and quality of our baby care products. Because our diapers are hygiene-sensitive items, we maintain a strict return policy.

Return Window

Customers may request a return within 3 business days of delivery.

Eligibility for Returns

• A return will only be accepted if the following conditions are met:
• The product is unopened, unused, and in its original sealed packaging.
• The product is returned in the same condition as delivered.
• The return request is submitted within 3 business days of delivery.
• The customer provides the order number or proof of purchase.

Customers are responsible for all return shipping costs unless the item received was incorrect or damaged.

Non-Returnable Items

Due to hygiene and safety reasons, we cannot accept returns or refunds for the following:

• Opened boxes
• Used or partially used diapers
  
• Products that are not in their original condition
  
• Products returned after the 3-business-day return window

Once a diaper box is opened, it cannot be resold or redistributed, it is not eligible for return or refund.

Product Performance Disclaimer

Individual baby needs and skin sensitivities may vary. For hygiene reasons, product performance concerns after use (including fit, leakage, or comfort) do not qualify for returns or refunds.

However, if you experience any issues, our team is happy to help with usage guidance or product support.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

• Your order number
  
• Photos of the product and packaging

Once verified, we will arrange a replacement or appropriate resolution.

Return Authorization

Our support team must approve all returns before being sent back. Returns sent without prior authorization may not be accepted.

Refund Processing

Once the returned item is received and inspected, approved refunds will be issued to the original payment method within a reasonable processing time.

Original shipping fees are non-refundable.